Break down the barriers
Content and messaging that brings people in without shutting others out
offerings
Content Review
& Editing
Customized
Consulting
Facilitation &
Small Group
Speaking
& Workshops
Want to improve your content, but not sure where (or how) to start?
I get it
The truth is, designing effective content is hard. It's also time-consuming and can be expensive if you need to redo it multiple times.
The good news is that you don’t have to become an overnight expert or figure it all out on your own.
Most importantly, you don’t need to let the fear of
“doing it wrong” hold you back.
Do any of these seem familiar?
Struggling with what to say or afraid of making a mistake.
Overwhelmed or need a roadmap clarifying priorities and approach.
Trying to lead change and overcome resistance.
Looking for specialized expertise.
content review
and editing
Ongoing or Project-Based | Virtual
Review and edit your content for barriers and elements that detract from the message. Provide guidance and feedback on the “why” behind each recommendation.
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→ Causes offense, creates risk of harm, and is damaging
→ Perpetuates stereotypes, bias, appropriation, and objectification
→ Detracts from the intended message
→ Creates barriers or makes the message difficult to access
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→ Patterns across images and language (absences, bias, inequities, erasure, etc.)
→ Overly technical language and text-dense materials
→ Complexity and competing focal points that detract from the message
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→ Instructional designers and product owners
→ Human resource and communications professionals
→ Authors and nonfiction publishers (manuscripts and published works)
→ Content creators
Strategy meeting to discuss your goals, focus areas, and plan details
Review of your content and materials
An annotated summary with clear direction, alternatives, and examples that are consistent with your message, style, and values
What’s Included:
Inclusive language guidelines for writers that welcome and respect readers
Catch instances of erasure and revisionist history key in textbooks and other school curriculum materials to enhance the quality assurance process
Exceptional content that isn’t (however unintentionally) offensive and outdated
Written and visual brand narrative content welcoming across a broader audience, along with more clarity on how to avoid future non-inclusive content
Benefits:
“Jen is committed to helping writers and publishers create a more inclusive, accessible product. She combines a deep understanding of Inclusion and Diversity with an extensive background in writing for different audiences. And Her work highlights the importance of representation and visibility.”
Jennifer Brown, Jennifer Brown Consulting
“Highly professional and collaborative, Jen develops a true partnership with everyone on the team. Jen joined our project midway and was able to quickly understand our goals. She uses her creative skills to suggest slight shifts in language that enhance the final product and we used in future works.”
Karen Dahms, Management Consultant
customized consulting
Ongoing or Project-Based | In Person or Virtual
| Schedule a Consultation
Human-focused consulting services to enhance your content, message, and brand. Whether it’s introducing new design approaches, managing through discomfort, or redesigning your organization to be more human-first, the focus is on meeting people where they are and getting them to where they need to be.
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Human resource professionals seeking to improve their training materials and selection processes
Textbook publishers, educators and school administrators looking for more inclusive and representative learning materials
Executives who are tired of repeatedly trying to solve the same problem
Business leaders focused on customer experience and loyalty programs
What’s Included: Depending on your goals
Navigating organizational change – Where and how to start, understanding and overcoming resistance, change fatigue, and planning for sustained efforts
Strategy development - Breaking things down into small, incremental results that are safe, meaningful, and lasting
Research – Establishing a baseline of experiences, perception, and sentiment. Themed analysis, data visualizations, and presentation of findings
Benefits:
Opportunity for continual learning from an expert in a safe and judgment-free space
Objective, trusted guide who brings decades of experience leading enterprise-wide change and launching new customer experiences, both domestic and international
Materials and resources upgraded with DEI content set industry standards and appeal to consumers
“We wanted to make sure that we were approaching the intersectionalities of our actual staff demographics.. Jen had a lot of experience working with the transgender community, and a deep understanding of the intersectionalities between age, gender, race and class. She was very successful in navigating very sensitive personal issues in a professional workplace and bringing out insightful information from people within our organization.”
Dustin Akers, Chair of the Pride Employee Resource Group, Sound Transit
facilitation &
small group work
Ongoing or Project- Based | In Person or Virtual | Schedule a consultation
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Accelerate your change by getting out of the routine and into dedicated focus time. Facilitated sessions and small group work create space for your team to break through to deeper levels of discussion and peel back to what’s really happening underneath.
This format sparks new insights and creative solutions to old problems and forges a shared understanding across the group. They do not have to solve the problem, navigate the change, or learn a different approach alone. . Participants take away a realistic understanding of what’s next, and resources to deal with it all.
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Executives and business leaders who want to safely introduce meaningful systemic change in their organizations and communities.
Teams who are facing, or in the midst of, substantial change or uncertainty.
Teams and creators seeking an intensive boost to humanize their content, product or service.
Strategy meetings to develop a plan customized around your objectives and intended outcomes.
Facilitation that objectively guides participants through the process. From bringing clarity to how humans respond to change and new information, working through complexity of each situation, and arriving at a place of what’s possible.
Post-event check-in to evaluate progress and any needed course corrections.
Focus areas include strategic planning; navigating through change, uncertainty or crisis response; and developing a more humanized approach across the organization.
What’s Included: Depending on your goals
Focused small group work helps people come together as a more cohesive team, with a shorter runway to change and innovation..
Your team can openly discuss and learn in a supportive, facilitated environment.
The opportunity for everyone to go deeper into the subject and work through issues.
Benefits:
“Our leadership team raved about Jen, our facilitator for our Leadership Retreat. As we prepared for a new CRM launch, Jen gave our leaders personal perspectives and tools to listen and inspire the team through critical change management. We were so impressed that we are inviting her to our next all-staff meeting!”
Stephanie Kale, Development Services at the University of Washington
speaking + workshops
Individual sessions or in series | In Person or Virtual | Schedule a consultation
Workshops range from 45-90 minutes and are available individually or as part of a multi-week series. Each is designed to inform, guide and equip people with resources. Sessions are highly interactive and customizable to meet the unique needs of your organization.
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Instructional designers and product owners who want to expand their skills.
Human resource professionals seeking ways to improve their communication, policies, and training materials.
Organizations who want to humanize their materials, message, and employee / customer interactions.
Influencing change when you have limited budget or resources.
Where to focus your energy and avoid burnout.
Humanizing your content.
Finding and fixing bias, inequities and exclusion in your brand or message.
Topics Included:
Planning meeting to discuss your objectives, team dynamics and any specific focus areas.
Workshop designed to support your team and intended outcomes.
Workshop series also includes activities to engage with between sessions.
Post-workshop check-in call.
Benefits:
“Jen’s session on Leading Inclusion and Diversity as an ‘Accidental Expert’ was a great refresher and reminder of how important inclusion and diversity is not only in a professional setting but personally as well. I left feeling like I could start with small things and over time they would add up to a more inclusive environment. Simply put - a great session!”
Robin Fowler, Programs Chair, Apple Valley Human
Resources Association
“Jen was a presenter for Arizona’s Let’s Get Better Together Conference this past June. Workshop attendees shared how much they enjoyed her presentation, how much they learned, and that they would be making changes in their workspaces.”
Trey Jenkins, MSW Research Specialist, Center for Applied Behavioral Health Policy
my credentials
I bring a unique perspective – combining over 25 years of experience leading change at companies of all sizes with a PhD in Human Behavior. My background in tech includes designing new experiences for customers, leading organizational change, and launching global initiatives. This provides insight into how people interact with change, with technology, and with each other.
I’ve built and managed global teams, introduced new corporate policies, conducted research that significantly improved customer outcomes and satisfaction metrics. My approach is grounded in continuous improvement, building relationships, and curiosity-based problem solving.
If you’ve reached this point, it’s time for a change
Learn how you and your team can get beyond the “awkward conversation” zone and create a better company—and world—with words and content that embrace diversity, equity, inclusion, and representation. Schedule a FREE consultation and let’s get started.